Knowledge base | iWantClips

Delivery Deadlines & Extensions

We know sometimes it can be hard to keep track of everything, so we have built in a Delivery Date Reminder that will notify you prior to the deadline of a custom clip order. This reminder will notify you via email 72hrs prior to a custom clip order expiring, or you can adjust this to be 48hrs or 24hrs instead.

We have also added an option to request a delivery date extension from your customer in the event something unexpected has happened and you need a few more days. After you receive the delivery reminder, you have the option inside that clip order's details to request between 1-7 additional days time to deliver the video to your customer.

The customer will have the option of approving or declining this request.